We're here
when it
matters.

Yes. GenGuardian is brand-agnostic — it works on any standby generator regardless of manufacturer, model, or age. There is no proprietary hardware requirement.

Access to the generator panel and a confirmed service contact for SMS alerts. No WiFi credentials, no network configuration, and no changes to existing building infrastructure are needed.

Your dashboard is accessible at hosting.genguardian.pt. Login credentials are provided after your first unit is activated. Contact support if you have not received your credentials.

The GenGuardian unit has an internal 1000mAh battery backup and communicates over 4G cellular — completely independent of the building's power supply and WiFi. It continues operating through a blackout, which is exactly when it matters most.

First check that the device has power and the indicator light is on. If the unit is powered but showing offline, check cellular signal strength at the installation location. Submit a ticket if the issue persists and include the device ID shown in the dashboard.

Yes. Each device uses a dedicated SIM included with your subscription. The SIM is pre-configured and active — no setup required.

Alerts are sent to the service contacts configured in your dashboard. You can update contacts at any time by contacting support.

Configurable alert conditions include: generator failure to start, unexpected shutdown, low fuel, loss of mains power, and device going offline.

Contact support to verify that the contact number is correctly entered in the dashboard and ensure that SMS is not blocked by your carrier.

Contact support to add new units or deactivate existing ones. Changes to your unit count are reflected in the following billing cycle.

Login and contact updates can be requested via the support form. Include your current registered email and the details you want updated. Changes are processed within one business day.